Shipping Policy

Order Processing

Once your order has been successfully placed and payment has been confirmed, we typically process and dispatch orders within 1–2 business days. Orders placed during weekends or public holidays may be processed on the following business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

International Shipping

Allosom offers international shipping to eligible destinations. After your order has been dispatched, the estimated delivery time is approximately 7–12 business days.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, customs clearance, local postal services, weather conditions, public holidays, and other circumstances outside our control.

Tracking Information

Tracking information will be provided after your order has been dispatched when tracking is available for the selected shipping service. Please allow some time for tracking information to become active after your shipment has been handed over to the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Allosom cannot be held responsible for delays resulting from customs inspections or clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned, delayed, or otherwise affected because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Delivery Delays or Issues

While we work with reliable shipping providers to ensure your order arrives as expected, occasional delays can occur due to circumstances beyond our control. If your order has not arrived within the expected delivery timeframe, please contact us and our team will be happy to assist you in checking the status of your shipment.

Contact Us

If you have any questions regarding our shipping policy or the status of your order, please contact Allosom Customer Support through our Contact Us page.

Thank you for choosing Allosom. We appreciate your trust and look forward to serving you.